Yes, you can create a project in draft mode and upload the necessary media files before paying for the services. At this stage you will be assigned an editor but they will not begin working on your project until you have launched it which requires payment.
We believe in the amazing work our editors perform and we will work with you until you are satisfied with the final product.
Our editors require a few items before they can begin to editor your raw media. They need enough media to make sure they can meet your final requirements. They also need information and direction in how you would like the video to look as a final product. Our editors are also producers and will try their best if no information is provided, but sometimes they want specific details so they can ensure you are satisfied.
Please reach out to us and we can see if this can be facilitated.
Projects and associated media that are in draft mode will be removed from our system after 30 days of inactivity. Projects and associated media that are in progress will be removed from our system after 90 days of inactivity. Projects that have been completed will remain on the site indefinitely, but the original media will be removed after 30 days.
We stand by our editors and they work they produce but if you are not satisfied with the end product, we will refund your money. Refunds will be processed 7-14 business days of request.
The Deluxe package offers an opportunity to connect with your editor during the project. You can upgrade to the Deluxe package from the project dashboard
Upgrade
You can upload almost all sorts of media files as the major mime types are supported. This includes various image files, video files, and audio files. We will convert media as necessary.
It's not on our self serve menu just yet but we will be happy to fulfill this request. Please raise a request in the following slide out and we will be in contact with additional details.
You will have the option of either upgrading to the next package that will meet your media needs or you can delete media that was previously uploaded. You should only keep the media that is neccessary for the editor to perform their job.
With media, there have been a slew of formats from open source to proprietary and there is a chance that some formats are not supported for playback on the website. Rest assured our editors have tools to transcode the videos so they can work with them to produce the final product.
Our limit for uploading through the website is 1 GB so please reach out to us so we can work with you to accomodate larger files. If the file is already online, please include the link to the file.
At times we do. Please reach out to us and we will let you know.
Please allow for 5-7 business days for your final disc to arrive.
We can definitely accommodate custom requests such as these. Please reach out to us and we can see if this can be facilitated.
We're are excited to hear that you want to join the team. Our editors go through a validation process to ensure you can deliver the absolute best products to our customers. Please reach out to us if you are interested.
Oops, that's embarrassing! Please let us know so we can fix it as soon as possible.
We can work with your company to determine a partnership that will allow you to be successful and agile with your content creation. Please reach out to us if you are interested.
We will only use it to complete your project. We will never sell, redistribute, or make it publicly available without your consent.